Oceano Hotel and Spa, Half Moon Bay

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Oceano Coastal Spa

Oceano Coastal Spa

 

POLICIES at the Oceano Coastal Spa

The Oceano Spa is dedicated to offering our guests the ultimate in relaxation with extraordinary attention to the most pampering details. We believe that the beauty of relaxation is the result of health and happiness. Taking time for yourself is no longer a pampering luxury, but a necessity for overall wellness.

Cancellation Policy
24 hour Advanced notice is required when canceling an appointment.

Your credit card will not be charged if you cancel your appointment with 24 hours of your appointment time.

Your credit card will be charged 50% charge of all cancellations made less than 24 hours

No Show appointments will be charged 100% of the booked service.

Refund Policy
Your therapists are all unique, each has different touch, and each client enjoys a different technique. We do our best to match you with the right therapist at the time of booking. It is important to express your feelings if you are dissatisfied with your therapist or your massage. Full refunds will be given within the first 10 minutes of your massage and meeting your therapists (or you may ask for a different therapist if one is available). Refunds are not given if you go the full length of your service.

PREGNANCY
Bella Mama massages cannot be received by woman who are still in their 1st trimester of pregnancy unless a doctor note is received by the Spa. Please let the Spa know when booking your Bella Mama massage if you are still in your 1st Trimester of pregnancy. These precautions are taken to protect the Mother and baby.

Misconduct
A safe and clean environment is of utmost importance, as well as a peaceful experience for our guests and employees. We reserve the right to refuse service to anyone. Guests making any kind of sexual advances or references will be asked to leave immediately. Additionally, to protect the well-being of our guests and therapists, we will refuse to provide any service to any who we suspect is intoxicated, or under the influence of drugs.

Guest Arrival Time
Please arrive 15 minutes before your appointment time. We have an intake form that takes approximately 5 minutes to fill out and needs to be completed before the start time of your scheduled appointment. If you arrive late for appointment, we cannot extend your session beyond your confirmed appointment.

Gift Cards
All sales on gift cards are final, we cannot be held responsible for lost gift cards. Balances left on gift cards cannot be used as gratuity.

 

 

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CONTACT
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*Spa treatments are by appointment only.
(650)263-2008 by phone
(650)263-2010 by fax
270 Capistrano Rd. #42 in the Harbor Village Half Moon Bay, CA 94019
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