Oceano Hotel and Spa, Half Moon Bay

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Oceano Coastal Spa Gifts
 

Faqs & Spa Gifts

Gift certificates are available for all occasions.

Please present or state to us before appointment if using a coupon or gift card.

Our Wellness Boutique offers eco-friendly, organic products and gifts, and we are also happy to help custom-blend essential oils into your choice of our Signature Line spa products at the aromatherapy bar. Items in our gift shop may be purchased by hotel guests and they will be delivered to your hotel room. We encourage everyone to take the spa ambiance home to share with others.



Q:  Do I need to arrive earlier than my appointment time?
A:  To facilitate intake and preparation for your spa treatment, we do ask that you arrive at least 15 minutes prior to your appointment time. Arriving late will limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will still end on time so that the next guest will not be delayed and the full value of your treatment will be applied.

Q:  Do we need to bring anything with us to the spa?
A:  No, we have everything you will need here including robes, slippers, towels, water, showers, hairdryers, etc.

Q:  What do we wear during our treatments?
A:  That is entirely up to you. Many people undress completely while receiving body treatments, however we always use draping and are sensitive about modesty. 

Q:  Can we bring our children?  Is there an age limit?
A:  The spa is a very quiet and relaxing sanctuary, so you will need to find child care for little ones. For spa guests under the age of 16, a parent must be present for the full treatment. Spa services and facilities are not available to persons under the age of 13 without prior approval of management.

Q:  What about my comfort?
A:  This is your time, and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of the music, please notify us of any discomforts or preferences. We do request that all cell phones be turned off in the spa.

Q:  What if I have special health considerations?
A:  Please notify the reservationist when booking your treatment(s) if you have any sort of medical condition which we should be aware of, such as high blood pressure, allergies, physical disabilities, pregnancy or if you are receiving chemotherapy treatments. If you have any concerns, please let us know. If at any time during your services you experience discomfort, please alert your therapist immediately.

Q:  What is the cancellation policy?
A:  If you must reschedule or cancel your appointment (Monday through Thursday), please notify the spa at least 24 hours in advance to avoid being charged the full service fee. Cancellations or rescheduling Friday through Sunday and on Holidays require 48 hours notice.

Q:  What about gratuities?
A:  Gratuities are not included in our pricing. Gratuities are a matter of personal discretion and should reflect your satisfaction with our services. An industry standard of 15-20% is suggested.

Q:  What about payment for spa services?
A:  We accept cash and Visa, and MasterCard credit cards. As a guest of the hotel, you may also charge spa services to your hotel bill.

Q:  Does the Spa have Sauna or Whirlpool?
A:  We do not have a whirlpool or sauna, or other public use facility area. We do have a private steam room that fits two at a time. Complimentary with the booking of any service. Spa Clients are able to reserve steam room for 30 minutes, prior to scheduled service. Must be booked in advance, based on availability.

Q:  Does the Oceano Coastal Spa offer day spa passes?
A:  We do not offer day passes. Our amenities are only available to our spa guests with a reservation.

Q:  Does the Oceano Coastal Spa have a fitness center?
A:  The Spa does not have a fitness center. However, if you are a guest of the hotel you may access their fitness center with your room key, located on the second floor.

Q:  Is shaving recommended before a body treatment?
A:  No. Please do not shave or wax within 24 hours of your scheduled service.

Q:  I have cold/flu symptoms is it okay for me to visit the Spa?
A:  We recommend for guests with cold/flu symptoms to remain at home. As our personnel comes in close contact with all of our guests, germs can spread rapidly. To protect our personnel’s and guests health, please reschedule your reservation. If you do come in sick, we reserve the right to cancel treatment, as a health precaution.

 

 

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CONTACT
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(650)263-2008 by phone
(650)263-2010 by fax
270 Capistrano Rd. #42 in the Harbor Village Half Moon Bay, CA 94019
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